Excellent Customer Service

Customer Service

Definition

Customer service is an organization's ability to supply their customer's wants and needs. Excellent customer service (is) the ability of an organization to constantly and consistently exceed the customer's expectations. Therefore, if we are going to consistently exceed your expectations, we have to recognize that every aspect of our business has an impact on customer service. Improving customer service involves making a commitment to learning what our customers' needs and wants are, and developing action plans that implement customer friendly processes.

We hope that you will find the following information helpful. If there are other questions you need answered, please feel free to Contact Us and we will be glad to promptly answer your question.

product representation

All images displayed on this site are only representations of the sports memorabilia product you will receive. A picture of a ball signed by an athlete will represent to you what you can expect, however, will not necessarily be an image of the one you will receive. An athlete may sign a hundred balls, therefore, it is impossible to represent all of them. All sports memorabilia frames and matting colors are subject to availability and subject to change, therefore, the color or style you receive may or may not be represented in the image shown. Should an autographed sports memorabilia product be sold out at the represented vendor, it is at our discretion to fill your order with the same item from another autographed sports memorabilia supplier carrying their Certificate of Authenticity instead.

order status

Most items ship in 4-5 business days and then require 3-7 days in transit via standard ground shipping. For your convenience, you may Contact Us whenever you feel it necessary to obtain your order's tracking number or numbers. If after 10 business days from placing your order you still have not received your sports memorabilia, please Contact Us and we will promptly research the issue for you.

Shipping Information

Each ordered autographed sports memorabilia item is shipped separately, including display cases, to insure proper packaging, insurance, and to minimize the chance for damage during shipping.

ItsAlreadySigned4U.com Sports Memorabilia ships to all 50 United States, Canada, and Internationally. Standard U.S. Delivery orders will arrive within 5 to 10 business days following actual shipment. Next Day, 2nd Day, and three day shipping is available to any United States location. You will have the opportunity to select those options during the checkout process. We can not ship merchandise to P.O. Boxes or military APO boxes. All deliveries are handled by United Parcel Service (UPS) or FedEx. and are insured for the protection of all parties involved.

If you would like us to ship your sports memorabilia order to a different address you may do so at no extra charge. We can also ship to multiple addresses.

Please make sure your shipping address information is 100% accurate and complete. If the address is incomplete it may delay shipping and receipt of your order. You will be charged a fee to correct the address (even if only the apartment or suite number is missing).

During the Holiday time period, please consider expedited shipping options to insure that your package arrives in time.

Product Pricing And Sales Tax

All prices indicated on ItsAlreadySigned4U.com Sports Memorabilia are in U.S. dollars only and are subject to change without notice. The autographed sports memorabilia industry is ever changing with value based on our vendor's supply and demand, occasionally moving up or down. We deem the prices listed on this site to be current, and the price charged to you on your order to be the same as indicated at the time of your purchase. However, if after a sale has been made and the price for the purchased item has been adjusted downward, we will gladly offer you a price adjustment if you notify us by Contacting Us within 14 days of your purchase.

If your order information indicates you are shipping to or within the State of Florida, we are required to collect 7.00% Florida State Sales Tax. The actual charge to your credit card will reflect all applicable sports memorabilia product, shipping, and taxes as calculated at the time your order is placed.

Returns And Exchanges

Please refer back to the top of this page and the definition of Customer Service. The bottom line is we want you, as our sports memorabilia customer, to be happy. Therefore, every effort will be made to satisfy you should you encounter defective merchandise damaged during shipping or otherwise, or perhaps you just feel that you would like to return your purchase. Listed below are some guidelines we'd like you to follow to aid in this process:

NON-DEFECTIVE MERCHANDISE: All non-defective sports memorabilia merchandise is guaranteed for a period of 30 days from receipt. We will gladly accept all non-defective returns for a full refund during that 30 day period. ItsAlreadySigned4U.com will not refund your purchase if item is returned in un-sellable condition. We do not refund shipping and handling charges or reimburse for the cost of returning the item to us. Returned autographed collectible items must include the actual Certificate Of Authenticity issued by our vendor and be in its original condition, including boxes and packing materials. We will only credit the credit card used for the original purchase or you can receive credit towards another purchase. You MUST Call or Contact Us to obtain a Returned Merchandise Authorization (RMA) number and shipping instructions prior to returning any sports memorabilia merchandise. Non-deliverable returns are subject to a 10% restocking fee. Delivered returns received without prior contact and a Returned Merchandise Authorization are subject to a 15% restocking fee.

DEFECTIVE MERCHANDISE: All defective merchandise, or merchandise damaged during shipping, must be Called or E-Mailed in to us immediately, not to exceed 5 days from receipt of your order. Our sports memorabilia vendors require to be notified during this time frame, consequently, there are no exceptions. Should we have sent the wrong item, or the item you receive is defective or damaged, you will receive a full refund including any shipping charges. At that point you will have the opportunity to have the item re-shipped and billed again, or cancel the order entirely. Returned defective autographed collectible items must include the actual Certificate Of Authenticity issued by our sports memorabilia vendor and include original boxes and packing materials inside the shipping carton you choose to return it in. We will only credit the credit card used for the original purchase or you can receive credit towards another purchase. You MUST Call or Contact Us to obtain a Returned Merchandise Authorization (RMA) number and shipping instructions prior to returning any merchandise.

Types Of Payments Accepted

We accept the following credit cards only:
Visa, MasterCard, American Express, and Discover

Check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Should we not be able to process your credit card, please refer any problems to your credit card company if you cannot resolve the problem. Additionally, if you are uncomfortable paying for your order via credit card online, please call us and we will be glad to take your payment information over the phone.

We also accept E-mail payments through the PAYPAL Service. Simply select PAYPAL as your form of payment during the checkout process.

Gift Certificates can be redeemed online only. Place your sports memorabilia order online and enter the gift certificate number you received in the confirmation email into the "additional information" box on the Checkout page. If your Gift Certificate amount is less than your sports memorabilia order amount, we will retain your remaining Gift Certificate balance open under your gift certificate number for future use.

Checks or Money Orders are accepted by mail. (Please Do Not send cash.)

Please make Checks and Money orders payable to ItsAlreadySigned4U.com and send payments to:

ItsAlreadySigned4U.com
P.O. Box 340524
Tampa, Florida 33694

Out Of Stock Items

Merchandise posted on this site is in-stock as of the last time our vendors sports memorabilia inventory was updated. Hot market events or player performance and notoriety can cause an item to sell out or be temporarily unavailable. In the event that an autographed sports memorabilia item is out of stock we reserve the right to fill your sports memorabilia order from another of our vendors. If we cannot locate your item, we will notify you via email or by phone immediately. At that time, you will be able to decide whether you would like to receive an instant refund to your account, or whether you would like to apply that payment towards another autographed sports memorabilia item or acrylic display case item on our site. We are unable to accept back orders as we are not made aware when every upcoming signing takes place and the exact date an item will again become available. Every effort will be made to find this information out before we contact you and you are required to make your decision.